Our training policy

Target group

1. The primary target groups for the CPD training provided by RMA Training Pty Ltd are registered migration agents and Australian legal practitioners.
2. Other individuals may also attend CPD training activities at the discretion of RMA Training, and are not subject to the attendance requirements outlined below.

Attendance and completion

3. In accordance with requirements by the Office of the Migration Agents Registration Authority (OMARA) for face-to-face (including live online) delivery of CPD activities, individual attendees must be physically present for the full length of the CPD activity. 
4. CPD activities may include group tasks which must be attended and completed by all attendees as part of their mandatory attendance.
5. Private study activities include a test which must be passed before points can be recorded for RMAs.

Notifying the OMARA

6. The OMARA will be notified electronically of attendees who successfully complete a CPD activity as soon as practicable but in any case within 14 days of the activity being completed.
7. For in person activities, RMA Training will keep attendance slips signed by each attendee and make them available to the OMARA on request.
8. For online activities, RMA Training will download and keep the logs recorded by the meeting software and make them available to the OMARA on request.. 
9. A Statement of Completion will be given on request to an individual attendee who meets the attendance policy requirements.

Cancellation of the CPD Activity

10. A CPD activity may be cancelled at the discretion of RMA Training for reasons beyond our control or for any other just reason.

Fees and Refunds

11. Fees are payable per CPD activity at the time of enrolment. 
12. Where an applicant cancels his or her attendance within 24 hours of the start of the activity, fees paid will not be refunded. Fees paid may however be transferred to another activity at the discretion of RMA Training. 
13. A cancellation fee of 25% of the total fee paid may be charged if the applicant cancels his or her attendance more than 24 hours and within 3 days of the start of the activity. 
14. A cancellation fee of 10% of the total activity fee may be charged if the applicant cancels his or her attendance more than 3 days before the start of the activity. 
15. Fees paid in advance are to be refunded in total if RMA Training cancels the activity. 
16. Where an attendee must leave the training early due to exceptional circumstances, he or she may apply for a refund for the CPD activities not completed.
17. Unless the activity is cancelled by RMA Training, refunds may not include bank or credit card transaction fees.

  Complaints

18. If you wish to make a complaint about any aspect of our services, please direct your complaint to admin@rmatraining.com.au. 
19. We will attempt to respond to any complaint as quickly as possible, but in any event within 2 business days.
20. All complaints will be dealt with confidentially and we will do our best to resolve any issues raised by the complainant.
21. Alternatively, complaints may be made direct to the OMARA by going to the Authority's website at https://www.mara.gov.au/continuing-professional-development/complain-about-cpd-provider.